I can't imagine a more difficult assignment for a marketing or communications agency:
Your Task: Create a campaign that will bring mass awareness, discussion, and ultimately, action.
Your subject: That there's an alarming lack of organ donors in our society and that terminally ill patients are dying each day awaiting transplants.
For advertising and communications agencies, cause-related assignments like these are the most difficult ones. Creating awareness around something that everyone wants to talk about, that's easy. But creating awareness and discussion around something that nobody wants to talk about, that's hard.
Extremely hard.
With this in mind, I was riveted all week by the mounting outrage and controversy that has been growing around "The Big Donor Show", a Dutch reality program that aired in the Netherlands on Friday night.
If you haven't yet heard about "The Big Donor Show", here's a bit of background.
"The Big Donor Show" was developed by Endemol, the same production company that created the reality tv shows "Big Brother" and "Fear Factor". For "The Big Donor Show" viewers were asked to text message in their votes to choose which of three contestants, "Lisa" a terminally ill cancer patient, would donate her kidney. The premise of the show is that the contestant who gets the most votes from viewers gets the kidney and is allowed to survive, while the two others who don't will likely die.
As soon as the "The Big Donor Show" was announced, the Dutch government tried to stop it from airing, calling it tasteless and disgusting. Newspapers around the world decried the show as a complete travesty.
Julia Raeside of the Guardian newspaper was quoted as saying:
"My first reaction, probably everyone's reaction, is that this is as dangerously near as we've got to a TV programme playing God. People may live or die on the result of a game show. It's a step too far. I don't think this is anything to do with reality TV. It's just a crazy idea that would never play out over here."
But as the controversy intensified all last week, BNN, the Dutch broadcaster airing the show defended their decision.
Laurens Drillich, the Chairman of BNN, told the BBC:
"The chance for a kidney for the contestants is 33%. This is much higher than that for people on a waiting list. We think that is disastrous, so we are acting in a shocking way to bring attention to this problem."
As I read the articles about the show that where popping up on the internet all last week, as a marketer I was absolutely fascinated. Fascinated because, as the controversy surrounding the show grew, people all over the world were for the first time becoming aware of the lack of organ donors. In all of the outrage there was discussion. And in the discussion, there was information.
And then on Friday night, the whole story got even more interesting. It was revealed during the show that they whole thing was actually an elaborate hoax and that "Lisa" - the terminally ill donor - was a paid (and extremely healthy) actress,
When I heard that BNN had deceived the media, the public, and the Dutch government, I realized that it could not have been a better ending to the story. The whole thing could not have been more provocative. And because of this, it captured people's attention.
For BNN, airing the show was personal. Five years ago last Friday, Bart de Graeff, a former director at BNN a Dutch television broadcaster, died of kidney failure while waiting for a donor. He was only 35 years old.
We're conditioned to believe that the only reason for a broadcast network to air sensationalized programming is to generate ratings to deliver to its advertisers. But for BNN, airing "The Big Donor" on Friday night had less to do with selling airtime to advertisers. BNN was on a mission to educate. It was a cause that they felt passionate about because it was something close to home.
So, how effective was the whole thing?
The media impressions the controversy generated is sure to be in the hundreds of millions.
The show itself was watched by 1.2 million people.
But for me, the most important stat is this one:
Over 12,000 people signed on to be organ donors during the course of the show.
Bravo.
To learn more about how to become a transplant donor, click here.